Within the last decade, the application of “artificial intelligence” and “machine learning” has
become popular across multiple disciplines, especially in information systems. The two …

When collaborating with artificial intelligence (AI), humans can often delegate tasks to
leverage complementary AI competencies. However, humans often delegate inefficiently …

A number of articles are increasingly raising awareness on the different uses of artificial
intelligence (AI) technologies for customers and businesses. Many authors discuss about …

The purpose of this study is to explore the extent to which intelligent automation (IA) should
be used to provide the best possible service quality and experience to customers, an area …

The transition from automated processes to mechanisms that manifest intelligence through
cognitive abilities such as memorisation, adaptability and decision-making in uncertain …

Robotic process automation (RPA) is often used in organisational digitalisation efforts to
automate work processes. RPA, and the software robots at its heart, is an equivocal and …

Purpose Research of currently limited literature sees Robotic Process Automation (RPA) as
an important tool at the tactical level. However, the literature has not considered its potential …

Business Process Automation has been gaining increasing importance in the management
of companies and organizations since it reduces the time needed to carry out routine tasks …

The interpretation of the results involved algorithmizing complex and formalized data on the
actions of operators and the application of the method of restoring their qualification …

This paper is about Cognitive Interoperability of Cyber-Physical Systems and Humans in an
enterprise context where both are expected to have the capabilities to work collaboratively …