The technology-based service encounter has received significant attention with the advance
of technology, especially artificial intelligence robots, in the healthcare industry. In the …

This study empirically examined the effects of internal and external factors on actual use
behavior, health improvement expectancy, and continuous use intention of healthcare …

Abstract Information and communication technologies (ICTs) are being heralded by
governments and international organizations as a means of augmenting co-production of …

Purpose This paper aims to identify barriers toward the adoption of blockchain (BC)
technology in Indian health-care industry and also examines the significant issues of BC …

Hospital care worldwide changes with the needs and expectations of patients, caregivers,
clinicians, and communities. Given that the value-based healthcare (VBHC) approach and …

The purpose of this paper, acceptance of Electronic Health Records (EHRs) system in the
Jordan eHealth sector, is to contribute to develop the quality of hospitals, reduce medical …

The cross-border medical-care industry has recently grown exponentially, and medical-
tourism development has been an integral part of the marketing strategies of medical …

Background Trans‐identifying individuals experience unique barriers and challenges in
negotiating health‐care systems due to the cisnormative attitudes and practices which …

Value co-creation is an important aspect of innovation in organizations, especially in the
healthcare industry. The purpose of this paper is to examine the effects of key value co …

Quality function deployment (QFD) is an effective customer-oriented technique for
enhancing healthcare service quality. Implementing QFD, patient requirements (PRs) should …