The aim of this study was to investigate the relationships between service quality, food
quality, customer satisfaction and customer retention in limited service restaurants in Jordan …

In Bangladesh, the usage and application of internet or online banking is booming in
banking sector since the last decade. Still, several banking customers, who are still reluctant …

Purpose The purpose of this paper is to examine the relationships among five dimensions of
service quality towards the overall behavioural intentions to use internet banking in Thailand …

A survey was carried out in the banking sector of Greece in order to gather information
regarding customer satisfaction and loyalty, while the financial data of the banks were …

Purpose Foreign and local banks in Malaysia are competing in terms of skilled staff,
innovative products and services, rendering quality services and customer satisfaction. The …

Purpose The purpose of this paper is to examine the dimensions of service quality
(SERVQUAL) from the perspective of the customers and its relationships with perceived …

This study aims to explore the role of customer knowledge management (CKM) and
satisfaction as antecedents of customer trust, and the mediating function of customer trust in …

The main objective of this paper is to investigate how service quality and customer
satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper …

Perkembangan BPR khususnya di Provinsi Bali sangat menjanjikan. Industri BPR
menempati peran yang sangat penting dalam sektor ekonomi, terutama dalam mendukung …

African banking industry. The thoroughly dealt factors were perceived quality, customer
satisfaction, switching cost, customer trust and, customer commitment. An intensive literature …