[PDF][PDF] Perceived service quality, trust, customer satisfaction and customer loyalty in the banking sector of Bukavu (East of DR Congo)
A Bisimwa, D Nuwagaba, S Musigire - Journal of Business and …, 2019 - academia.edu
This research studies customer loyalty in the banking sector in a very unstable region of East
Democratic Republic of Congo by underlining the mediating role of customer satisfaction. It …
Democratic Republic of Congo by underlining the mediating role of customer satisfaction. It …
[图书][B] The Routledge companion to marketing research
Title: The Routledge companion to marketing research/edited by Len Tiu Wright, Luiz
Moutinho, Merlin Stone and Richard P. Bagozzi. Description: New York: Routledge, 2021 …
Moutinho, Merlin Stone and Richard P. Bagozzi. Description: New York: Routledge, 2021 …
Analysis of the Ethical Practices of Immigration officials in Improving Immigration Services Delivery: A Study on Indonesia and China Immigration Department
The immigration services are an important part of the mandate of organizations that could
help a country to gain competitive advantage. If these services are properly addressed, then …
help a country to gain competitive advantage. If these services are properly addressed, then …
The mediating influence of passenger satisfaction on the relationship between passenger loyalty programmes and passenger loyalty
M Sandada, B Matibiri - Studia Universitatis Babes-Bolyai, 2015 - ceeol.com
The dynamic nature and the intense competition in the airline industry result in a need to
craft innovative mechanisms that enforce customer loyalty. The study focuses on the …
craft innovative mechanisms that enforce customer loyalty. The study focuses on the …
[PDF][PDF] Peran Kepuasan dalam Memediasi Pengaruh Kualitas Layanan terhadap Loyalitas Nasabah
DAMMD Giri, IGAKG Suasana - 2017 - ojs.unud.ac.id
An Investigation of the Essential Factors on Customer Loyalty in Banking Sector: A Case of Albanian Retail Bank.
Y KÖKSAL, O Dema - Journal of Management & Economics …, 2014 - search.ebscohost.com
The purpose of this research is to reveal essential factors that have influences on customer
loyalty directly in Albanian retail banking context. In order to bring out essential factors, we …
loyalty directly in Albanian retail banking context. In order to bring out essential factors, we …
An attribution approach and the subsequent satisfaction, value, and loyalty of service delivery in private residence clubs
This quantitative case study examines attribute-level satisfaction scores of a private
residence club. The article examines relationships between overall satisfaction and loyalty …
residence club. The article examines relationships between overall satisfaction and loyalty …
[图书][B] Pemasaran Pariwisata Pendekatan Perilaku WIisatawan
AS Bafadhal - 2020 - books.google.com
Pertanyaan mengenai perilaku wisatawan telah menjadi fokus berbagai penelitian
mengenai pemasaran pariwisata dalam beberapa dekade terakhir. Usaha untuk menguak …
mengenai pemasaran pariwisata dalam beberapa dekade terakhir. Usaha untuk menguak …
Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana
M Roberts-Lombard, O Jaiyeoba… - South African Journal of …, 2020 - journals.co.za
Purpose: This study examines the degree and the extent to which the satisfaction/delight of
cellular network customers in Botswana is affected by the service delivery skills of network …
cellular network customers in Botswana is affected by the service delivery skills of network …
[PDF][PDF] Effect of business social responsibity (BSR) on Performance of SMES in Nigeria
AH Gorondutse - Doctor Of Philo Sophy Universiti Utara Malaysia …, 2014 - etd.uum.edu.my
The objective of this study is to examine the effects of Business Social Responsibilities
(BSR) on performance of SMEs in Nigeria. Additionally, this study also examines the …
(BSR) on performance of SMEs in Nigeria. Additionally, this study also examines the …