In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …

This scholarly inquiry delves into the transformative effects of digital evolution within the
global hospitality sector, with a particular emphasis on its implications for US tourism. The …

The advent and development of digital technologies have brought about a proliferation of
online consumer reviews (OCRs), ie, real-time customers' evaluations of products, services …

The recent surge in AI technologies, like ChatGPT, has sparked significant interest in their
potential to revolutionize various industries, with the travel and tourism sector at the forefront …

This paper examines valuable main predictors of the so-called green consumption and
drivers of consumers' capabilities to pay more for eco-green accommodation services across …

Scholarly work regarding tourist behavior requires more empirical support especially
concerning methods to extract emotions and sentiments from user-generated comments on …

Our paper explores how individual customers' promoter scores are linked to their electronic
word-of-mouth (e-WOM) behaviour under different cultural contexts. We conducted two …

Purpose Online consumer reviews are increasingly used by third-party e-commerce
organizations to shed light on the positive and negative sides of the brands they sell …

Purpose This study aims to examine food tourists' engagement in positive and negative
electronic word-of-mouth (eWOM) by considering the following questions: Do satisfied …

Visual content has become an integral component of customers' experience sharing, with
customers increasingly searching for visual content in online reviews prior to making …