Purpose The purpose of this paper is to investigate how and why some service ecosystems
are more resilient and, consequently, more sustainable than others during turbulent times …

Digital transformation is dramatically changing the provisioning of public sector services. As
such, it has moved from an added channel to fundamentally reshaping the public sector …

Sweden is transitioning from a provider-centric model of healthcare to a person-centric one
through a large digital transformation initiative. Leading this transformation are local councils …

Artificial Intelligence (AI) is recognized to bring great benefits to the organizations that can
successfully adopt this emerging technological domain into their operations. This paper …

As organizations embrace digital technologies in new ways, they experience a process
known as digital transformation. This process is not just about technological changes–digital …