The current study investigates how perceived risks and trust factors affect customers'
intentions to use mobile payment applications that utilize near-field communication (NFC) …

Although mobile payment services are unlikely to become obsolete, their market dominance
has been challenged following the intensified market competition. A research model is …

Purpose The post-purchase behavioral responses of omnichannel shoppers, who mainly
rely on physical stores (acknowledged as a crucial channel in providing a seamless …

Purpose Building on Stimulus-Organism-Response theory, the current study examines the
influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' …

Purpose Building on stimulus organism response theory, this study aims to examine the
influence of Integrated store service quality (ISSQ) on omnichannel shoppers' attachment to …

Purpose This study aims to examine whether customer trust is influenced by the congruence
and incongruence between customers' perceptions of two types of omnichannel integration …

Purpose This study synthesises the self-determination theory (SDT), expectation-
confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated …

Purpose Building on Stimulus Organism Response theory, the current study examines the
influence of Integrated store service quality (ISSQ) on the omnichannel customer experience …

Objectives This study aims to investigate the influence of personal eHealth literacy (PEHL)
on users' trust, perceived usefulness, and perceived ease of use of Mobile Health …

This dissertation consists of two papers:(1) Consumers' Purchasing Decision-making
Process in the Omni-channel Retail Environment: A Meta-analysis Paper, and (2) The …