Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …
artificial intelligence (AI) in customer-facing financial services, providing an overview of …
Experiential AR/VR: a consumer and service framework and research agenda
L Zarantonello, BH Schmitt - Journal of Service Management, 2023 - emerald.com
Purpose The paper focuses on extended reality technologies and their potential contribution
to the improvement of services. First, it identifies extended reality technologies (AR/VR) as …
to the improvement of services. First, it identifies extended reality technologies (AR/VR) as …
[HTML][HTML] Influencer marketing on TikTok: The effectiveness of humor and followers' hedonic experience
This work examines the determinants of the success of influencer marketing on the youth-
focused TikTok, the fastest growing social network. It analyses the effects of influencers' …
focused TikTok, the fastest growing social network. It analyses the effects of influencers' …
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
[HTML][HTML] Customer adoption of p2p mobile payment systems: The role of perceived risk
D Belanche, M Guinalíu, P Albás - Telematics and Informatics, 2022 - Elsevier
Abstract Peer-to-peer (P2P) payments are experiencing strong growth due to the notable
interest in mobile payments and the effect of the COVID-19 pandemic on individuals' …
interest in mobile payments and the effect of the COVID-19 pandemic on individuals' …
Chat-GPT; validating Technology Acceptance Model (TAM) in education sector via ubiquitous learning mechanism
The current study aims to establish a connection between students' behavioral concerns,
namely stress and anxiety, related to the completion of academic tasks, and their integration …
namely stress and anxiety, related to the completion of academic tasks, and their integration …
Living and working with service robots: a TCCM analysis and considerations for future research
A De Keyser, WH Kunz - Journal of Service Management, 2022 - emerald.com
Purpose Service robots are now an integral part of people's living and working environment,
making service robots one of the hot topics for service researchers today. Against that …
making service robots one of the hot topics for service researchers today. Against that …
Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups
Purpose The travel and tourism industry (TTI) could benefit the most from artificial
intelligence (AI), which could reshape this industry. This study aims to explore the …
intelligence (AI), which could reshape this industry. This study aims to explore the …
Artificial intelligence in services: current trends, benefits and challenges
The automation of services taking advantage of the significant opportunities offered by
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …