Travel and cognitive dissonance

J De Vos, PA Singleton - Transportation Research Part A: Policy and …, 2020 - Elsevier
In this review paper, we reconceptualise the relationships between travel-related attitudes
and behaviours using (and considering the applicability of) Festinger's cognitive dissonance …

Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era

VHY Chan, DKW Chiu, KKW Ho - Journal of Retailing and Consumer …, 2022 - Elsevier
The demand for using library apps to search for information has been increasing after the
COVID-19 outbreak. To look into how the pandemic affects the users' perception of the …

Understanding fintech continuance: perspectives from self-efficacy and ECT-IS theories

WL Shiau, Y Yuan, X Pu, S Ray… - Industrial Management & …, 2020 - emerald.com
Purpose The purpose of this study is to clarify theory and identify factors that could explain
the level of fintech continuance intentions with an expectation confirmation model that …

Understanding the determinants of mobile banking continuance usage intention

B Foroughi, M Iranmanesh, SS Hyun - Journal of Enterprise …, 2019 - emerald.com
Purpose The quality of people life and efficiency of banks can be improved by mobile
banking (m-banking). The long-term success of m-banking depends on its constant use. The …

Evolution of the online grocery shopping experience during the COVID-19 pandemic: Empiric study from Portugal

S Gomes, JM Lopes - Journal of Theoretical and Applied Electronic …, 2022 - mdpi.com
Online shopping has intensified in the last decade. The COVID-19 pandemic has imposed
circulation limitations and more restrictive behaviors on consumers due to fears of …

The integrated model of green loyalty: Evidence from eco-friendly plastic products

MR Pahlevi, D Suhartanto - Journal of Cleaner Production, 2020 - Elsevier
The rise of pollution due to massive use of plastic products has increased public awareness
in environmental protection through the increased consumption of eco-friendly plastic …

[PDF][PDF] The interrelationship between perceived quality, Perceived value and user satisfaction towards behavioral intention in public transportation: A review of the …

ANH Ibrahim, MN Borhan - Int. J. Adv. Sci. Eng. Inf. Technol, 2020 - researchgate.net
The most critical concern to the public transportation service is the low number of ridership.
The lack of enthusiasm to use public transportation is because the passengers were not …

Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services

AMBF Marcos, AFM Coelho - The TQM Journal, 2022 - emerald.com
Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …

Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach

J Mandhani, JK Nayak, M Parida - … Research Part A: Policy and Practice, 2020 - Elsevier
Finding ways to improve the service quality and consequently attract more passengers is a
major concern for public transit officials worldwide. Given the fact that there is a glaring …

Understanding the mechanism between IT identity, IT mindfulness and mobile health technology continuance intention: An extended expectation confirmation model

C Wu, Y Zhou, R Wang, S Huang, Q Yuan - Technological Forecasting and …, 2022 - Elsevier
Health outcomes realization is a long-term and unremitting process. As a result, continuous
use benefits both mobile health (mHealth) technology vendors and mHealth users. The …