The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …

摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …

Failures in human-chatbot interactions are becoming inevitable such as failure of chatbots to
maintain contextual awareness. Thus, an effective service recovery strategy is essential for e …

Abstract Although Fully Autonomous Vehicles (FAVs) will bring huge benefits to society, it
seems that public acceptance tends to be mixed. This study, based on affective reactions …

Politeness is an essential part of a conversation. Like verbal communication, politeness in
textual conversation and social media posts is also stimulating. Therefore, the automatic …

Trust is critical for human-automation collaboration, especially under safety-critical tasks
such as driving. Providing explainable information on how the automation system reaches …

The present study investigates the effects of a chatbot's motivation support style on the
learner's experience and intention to continue the study in the context of online English …

Autonomous vehicles (AVs) have attracted extensive attention worldwide for their huge
potential to revolutionize urban cities. The diffusion of AVs in cities will largely depend on …

Pedestrians' trust in automated vehicles (AVs) needs to be analyzed and deconstructed to
update it from its current broad concept into several lower-level attributes for assessment …

Trust in an automated vehicle system (AVs) can impact the experience and safety of drivers
and passengers. This work investigates the effects of speech to measure drivers' trust in the …