Online service quality and brand equity: The mediational roles of perceived value and customer satisfaction

AA Abu ELSamen - Journal of Internet Commerce, 2015 - Taylor & Francis
This research examines mediational roles of perceived customer value and customer
satisfaction on the relationship between online service quality dimensions and brand equity …

Does cultural value influence consumers' attitudes toward mall events? a study on Indian mall shoppers

A Khare, S Sarkar - Journal of International Consumer Marketing, 2021 - Taylor & Francis
The current study explores the influence of culture on consumers' attitudes toward mall
events and, consequently, its role in improving commitment toward malls. The study …

[PDF][PDF] Fitness centers ambience-customer behavioral intentions relationship: The mediating role of customer emotional states

NM Nusairat, Q Hammouri, H Al-Ghadir… - … Journal of Business …, 2020 - researchgate.net
This research paper aims to investigate how the ambient conditions in fitness centers affect
customer behavioral intentions through examining the mediating role of customer emotional …

Social cues-customer behavior relationship: the mediating role of emotions and cognition

N Nusairat, AO Akhorshaideh, T Rashid… - … Journal of Marketing …, 2017 - repo.pw.edu.pl
This paper investigates the effect of social cues in a mall's shopping environment on
customer behavior. Two competing mediation scenarios are assessed: emotion-cognition …

Underwater hotel attachment, experiential service outcomes, experiential relationship investment and intention to stay

HC Wu, YY Chang - International Journal of Hospitality & Tourism …, 2024 - Taylor & Francis
This paper explores the relationships between underwater hotel attachment, experiential
service outcomes, experiential relationship investment and intention to stay. To test the …

[PDF][PDF] The Impact of Jordanian Shopping Malls' Physical Surrounding on Consumer Buying Behavior: Field Study

MR Odeh, HAR As' ad - International Journal of Marketing Studies, 2014 - academia.edu
Purpose—The purpose of this research is to investigate the physical surrounding and its
elements such as ambient conditions, design factors, and social factors in Jordanian …

An empirical model of customer service quality and customer loyalty in an international electronics company

AA Abu-ELSamen, MN Akroush… - International …, 2012 - inderscienceonline.com
The purpose of this research is to develop a model that tests the complex relationships
among customer service quality, corporate image, customer satisfaction and customer …

[图书][B] The effect of shopping environment on Jordanian mall customers' behavior: the mediating role of customers' emotions and cognition

NM Nusairat - 2015 - search.proquest.com
Although the role of retail environment in affecting customer behaviour is highly
acknowledged by marketing scholars, the mechanism causing the effect is still a promising …

Building Mobile Brand Equity: The Mediating Roles of Perceived Values

AA Abu ELSamen - Journal of Internet Commerce, 2016 - Taylor & Francis
This research tests the mediational roles of hedonic and utilitarian values consumers
receive from using mobile data services (MDS) on the relationship between mobile …

Retail shelf space allocation considering inventory replenishment

HK Gajjar, GK Adil - International Journal of Services and …, 2015 - inderscienceonline.com
Shelf space allocation to products greatly impacts the profitability in a retail store. This paper
makes two contributions to existing retail shelf space allocation problem. First, a nonlinear …