Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions

I Pentina, T Xie, T Hancock, A Bailey - Psychology & Marketing, 2023 - Wiley Online Library
Recent advancements in artificial intelligence (AI) and the emergence of AI‐based social
applications in the market have propelled research on the possibility of consumers …

Retail robots as sales assistants: how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour

JC Fiestas Lopez Guido, JW Kim… - Journal of Service …, 2024 - emerald.com
Purpose Retailers increasingly endeavour to implement artificial intelligence (AI)
innovations, such as humanoid social robots (HSRs), to enhance customer experience. This …

Online recommenders' anthropomorphism improves user response to hedonic and benefit-based product appeals through the recommenders' perceived ability to …

W Trzebiński, B Marciniak, E Kulczycka - Plos one, 2023 - journals.plos.org
Previous studies reveal the limited effectiveness of benefit-based and hedonic-based
product recommendations provided by online recommenders, and recommender …

Artificial intelligence and consumer behavior: From predictive to generative AI

E Hermann, S Puntoni - Journal of Business Research, 2024 - Elsevier
Since the introduction of ChatGPT, the leading example of Generative Artificial Intelligence
(GenAI), the research community and the general public have been captivated by GenAI's …

Designing virtual agent human–machine interfaces depending on the communication and anthropomorphism levels in augmented reality

Y Kang, SA Choi, E An, S Hwang, S Kim - Proceedings of the 15th …, 2023 - dl.acm.org
With the introduction of autonomous vehicles, pedestrians may no longer expect explicit
communication from drivers. Despite the anticipated safety benefits of anthropomorphic …

Robot occupations affect the categorization border between human and robot faces

J Shen, G Tang, S Koyama - Scientific Reports, 2023 - nature.com
Abstract The Uncanny Valley hypothesis implies that people perceive a subjective border
between human and robot faces. The robot–human border refers to the level of human-like …

[HTML][HTML] (Un-) persuasive robots: Exploring the effect of anthropomorphic cues on the foot-in-the-door effect across three experimental studies

A Boos, T Schauer, E Arndt, K Bengler - Computers in Human Behavior …, 2024 - Elsevier
The foot-in-the-door is a sequential request strategy (Freedman and Fraser, 1966): The
probability of compliance with a larger request increases if a smaller request is submitted in …

Do We have to Say this is a “Telepresence Robot”? Exploration of Factors of Face and Speech Style Through Telecommunication via Robot

N Yun, S Yamada - International Conference on Social Robotics, 2023 - Springer
Communication technology has improved and become diverse in terms of content and form
of functions, and telepresence robots are one type of such technology. These robots are …

[PDF][PDF] HİZMET KARŞILAŞMALARINDA HİZMET ROBOTU-İNSAN (MÜŞTERİ) ETKİLEŞİMİ: HİZMET ROBOTLARININ BENİMSENMESİNDE ANTROPOMORFİZMİN …

İG CİNTAMÜR - Teori ve Uygulamada Muhasebe ve, 2023 - researchgate.net
Yapay zekânın gelişimi, giyilebilir cihazlar, ses kontrollü dijital asistanlar ve insansı robotlar
gibi birbirleri ile bağlantı akıllı nesneler aracılığıyla teknolojide yaşanan gelişme ve …

[PDF][PDF] Hizmet Pazarlamasında Hizmet Robotlarının Kullanılması: Sosyal Bir Robot Türü Olarak Hizmet Robotlarının İncelenmesi

İG Cintamür - Pazarlamada Seçme Konular: Kavramlar ve …, 2023 - researchgate.net
Özet Hizmet robotları başta turizm ve konaklama, havayolu, restoran ve bankacılık olmak
üzere pek çok hizmet sektöründe kendilerine giderek artan geniş bir kullanım alanı …