In various forms, research on stress and well-being has been a part of the Journal of Applied
Psychology (JAP) since its inception. In this review, we examine the history of stress …

This literature review was conducted to investigate the association between emotional labor
and burnout and to explore the role of personality in this relationship. The results of this …

Although the number of US female professors has risen steadily in recent years, female
professors are still subject to different student expectations and treatment. Students continue …

This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …

Aims To investigate the extent to which emotional labour and emotional intelligence are
associated with well‐being and job‐stress among a group of Australian community nurses …

This study was designed to examine the moderating roles of perceived supervisor,
coworker, and organizational support in the relationship between emotional labor and job …

Although teaching has been described as a profoundly emotional activity, little is known
about the emotional demands faced by teachers or how this impacts on their well-being …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

Through a qualitative review of the leadership literature, we derive two fundamental
principles for codifying the last century of leadership theory and research: the locus and …

Affective delivery, or expressing positive emotions in service interactions, helps satisfy
customers. But employees cannot always feel positive and, to avoid breaking display rules …