Background: E-commerce is one of the most dynamic and important sectors of the Polish
economy. Its development is driven by rapidly expanding Internet access. Worldwide e …

This paper deals with the process by which electronic customer loyalty (e-loyalty) is formed.
The twofold aim is to analyse e-loyalty, describing its development in terms of how it is …

The purpose of this study is to explore quality dimensions in the service that B2B e-
marketplaces provide to their users in the construction sector. The study identified four key …

Abstract Online-to-offline (O2O) integration refers to the incorporation of separate online and
offline service processes into a single service delivery. Advances in mobile devices and …

To investigates the importance of customer satisfaction in Pakistani mobile
telecommunication market. This study explores whether customer satisfaction affects the …

The purposes of this study are twofold:(i) to propose and apply scales to measure service
quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) …

Purpose–The purpose of this study is to build a retail‐banking specific quality scale and,
through its examination and comparison with the SERVQUAL and BSQ metrics that are …

Purpose–The purposes of this paper are to test sources of brand equity for online
companies and to examine the role of selective internet marketing activities on the brand …

Purpose–The purpose of this paper is to investigate how perceived service quality,
satisfaction and trust determine loyalty in e‐commerce settings at the level of construct …

This paper examines the impact of four Web site interface features on the cognitive process
that trigger online shoppers' emotions, operationalized as mental states of readiness that …