Proactive Walking and Overbooking With Class Dependent Walk-Out Costs

S Liang, CK Anderson - Cornell Hospitality Quarterly, 2023 - journals.sagepub.com
The increasing uncertainty in travel has resulted in elevated cancelation and no-show rates
across many aspects of travel, elevating the importance of overbooking practices …

[PDF][PDF] Overbooking with Multi-class Dependent Walk Out Costs

S Liang - 2022 - ecommons.cornell.edu
Hotels may encounter overbooked settings with customers potentially being walked. Walk or
re-accommodation costs are not homogeneous across all customer types, with costs …