The state of the heart: Emotional labor as emotion regulation reviewed and revised.

AA Grandey, RC Melloy - Journal of occupational health …, 2017 - psycnet.apa.org
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Change readiness: A multilevel review

AE Rafferty, NL Jimmieson… - Journal of …, 2013 - journals.sagepub.com
The authors conducted a theoretical review of the change readiness literature and identified
two major limitations with this work. First, while there is substantial agreement about the key …

Emotions in service research: evolutionary analysis and empirical review: 服务情绪研究: 进化分析与实证综述

HE Arici, MA Köseoglu… - The Service Industries …, 2022 - Taylor & Francis
Full article: Emotions in service research: evolutionary analysis and empirical review Skip to Main
Content Taylor and Francis Online homepage Taylor and Francis Online homepage Log in …

Transformational leadership and job performance: The mediating role of work engagement

FY Lai, HC Tang, SC Lu, YC Lee, CC Lin - Sage Open, 2020 - journals.sagepub.com
This study proposed that transformational leaders use various behaviors to provoke
followers' organizationally beneficial behaviors (eg, better task performance and helping …

The relationship between emotional intelligence, transformational leadership, and performance: A test of the mediating role of job satisfaction

J Alwali, W Alwali - Leadership & Organization Development Journal, 2022 - emerald.com
Purpose This paper examines the effect of job satisfaction on job performance among
physicians in Iraq's public hospitals. It also determines the mediating role of job satisfaction …

What makes teachers enthusiastic: The interplay of positive affect, self-efficacy and job satisfaction

I Burić, A Moè - Teaching and teacher education, 2020 - Elsevier
Teacher enthusiasm is a key factor of effective teaching, favouring teachers' well-being and
instructional behaviour, and students' cognitive, emotional, and motivational outcomes …

Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors

LR Men, CA Yue - Public relations review, 2019 - Elsevier
The study surveyed 506 employees in the United States to test the effect of internal
communication (ie, corporate-level symmetrical and leadership-level responsive …

A meta‐analysis of emotional intelligence and work attitudes

C Miao, RH Humphrey, S Qian - Journal of occupational and …, 2017 - Wiley Online Library
Our meta‐analysis of emotional intelligence (EI) demonstrates that: First, all three types of EI
are significantly related to job satisfaction (ability EI:=. 08; self‐report EI:=. 32; and mixed …

Can you handle the pressure? The effect of performance pressure on stress appraisals, self-regulation, and behavior

MS Mitchell, RL Greenbaum, RM Vogel… - Academy of …, 2019 - journals.aom.org
Performance pressure focuses employee efforts toward enhanced performance. It is unclear,
however, whether performance pressure serves as a productive or unproductive strategy for …

Socioemotional wealth in family firms: Theoretical dimensions, assessment approaches, and agenda for future research

P Berrone, C Cruz… - Family business …, 2012 - journals.sagepub.com
This article makes the case for the socioemotional wealth (SEW) approach as the potential
dominant paradigm in the family business field. The authors argue that SEW is the most …