Many review studies were handled to provide valuable insights into customer retention
issues and factors that could influence it positively and effectively. This study systematically …

Abstract Service quality, customer satisfaction, and customer loyalty have been a topic of
great interest to marketing researchers. This topic is important because it helps in the …

Building customer satisfaction is considered to be a key priority for business success.
Therefore, determining the factors that affect customer satisfaction is important. This paper …

The market for luxury is no longer exclusive to the affluent society and the prevalence of
conspicuous consumption among the mass society is a testament to the rise of mass …

The food and beverages industry have been growing rapidly, making the competition in this
industry higher. Therefore, innovation is needed to survive. The purpose of this study is to …

Perkembangan industri jasa pengiriman barang berbanding lurus dengan dengan
menyebarnya pandemi Covid-19. Dengan alasan keamanan dan menekan penyebaran …

Purpose Loyal customers are committed to repeat patronage, make business referrals and
provide publicity for the business. However, rising customer expectations and price …

This study aimed to explore the impact of restaurant quality on customer satisfaction.
Restaurant quality was measured using 11 dimensions related to halal, food, hygiene, menu …

Numerous studies have been conducted to explore the individual effects of organizational
culture (OC) and supply chain management (SCM) practices on organizational performance …

The aim of this study was to explore the impact of strategic human resource management
practices (strategic value of human resource practices, human resource analytics and high …