Frontline workers, such as teachers and social workers, often experience stress when
delivering public services to clients, for instance because of high workloads. They adapt by …

With citizens being considered customers, public administration scholars have become
interested in explaining satisfaction with public services and studying the consequences of …

Street level discretion--Three pathologies: the indifferent, the enforcer, and the caregiver--A
gymnastics of the self: coping with the everyday pressures of street-level work--When the …

This study aims to examine (1) the singular mediation effects of surface acting (SA), deep
acting (DA), and job stress (JST) between EI and burnout,(2) the sequential mediation …

This article explores the connections between white institutional spaces, emotional labor,
and resistance by illuminating the shared experiences of people of color in elite law schools …

In this compelling book the author contends that social equity--specifically racial equity--is a
nervous area of government. Over the course of history, this nervousness has stifled many …

The Public Administration Theory Primer explores how the science and art of public
administration is definable, describable, replicable, and cumulative. The authors survey a …

Although red tape has a long history in public administration research, the emotional
consequences of bureaucratic procedures for citizens have received little attention in the …

Voluntary turnover in nonprofits can present a significant cost, reducing the performance of a
nonprofit and challenging its sustainability over time. This study examines voluntary turnover …

Public and nonprofit organizations face difficult challenges today that make the strategic
management of human resources crucial. This book shows how to integrate HR practices …