To use or not to use, that is the question: Analysis of the determining factors for using NFC mobile payment systems in public transportation

F Liébana-Cabanillas, S Molinillo… - … Forecasting and Social …, 2019 - Elsevier
There is growing interest in our society in making payments using mobile phones as an
alternative to using cash, checks or credit cards. The objective of this study is to analyze the …

Information technology adoption: a review of the literature and classification

M Salahshour Rad, M Nilashi… - Universal Access in the …, 2018 - Springer
In the information systems (IS) domain, technology adoption has been one of the most
extensively researched areas. Although in the last decade various models had been …

Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence

N Singh, N Sinha, FJ Liébana-Cabanillas - International Journal of …, 2020 - Elsevier
Potential for the use of mobile wallet is enormous and it is drawing attention as an
alternative mode of payment worldwide. The present research aims to provide important …

Chatbot e-service and customer satisfaction regarding luxury brands

M Chung, E Ko, H Joung, SJ Kim - Journal of Business Research, 2020 - Elsevier
This study was undertaken to analyze whether luxury fashion retail brands can adhere to
their core essence of providing personalized care through e-services rather than through …

Factors influencing people's continuous watching intention and consumption intention in live streaming: Evidence from China

F Hou, Z Guan, B Li, AYL Chong - Internet Research, 2020 - emerald.com
Purpose The purpose of this paper is to investigate what factors can affect people's
continuous watching and consumption intentions in live streaming. Design/methodology …

Chatbots in customer service: Their relevance and impact on service quality

CV Misischia, F Poecze, C Strauss - Procedia Computer Science, 2022 - Elsevier
Chatbots are increasingly finding their way into e-commerce and e-services, as their
implementation opens up promising opportunities to improve customer service. The present …

Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values

C Yuan, C Zhang, S Wang - Journal of Retailing and Consumer Services, 2022 - Elsevier
This study develops a comprehensive research model to explain user willingness to accept
AI assistants, and the acceptance path pertaining to this process. User data was used to test …

Social media adoption and its impact on firm performance: the case of the UAE

SZ Ahmad, AR Abu Bakar, N Ahmad - International Journal of …, 2019 - emerald.com
Purpose Through social media technologies, small and medium-sized enterprises (SMEs)
can communicate information and respond to competitors with minimal cost. The ability to …

Does artificial intelligence (AI) boost digital banking user satisfaction? Integration of expectation confirmation model and antecedents of artificial intelligence enabled …

FM Alnaser, S Rahi, M Alghizzawi, AH Ngah - Heliyon, 2023 - cell.com
In the era disruptive technology the emergence of artificial intelligence has fundamentally
improved banking operations. The execution of artificial intelligence is no longer …

Predicting the determinants of mobile payment acceptance: A hybrid SEM-neural network approach

F Liébana-Cabanillas, V Marinkovic, IR De Luna… - … Forecasting and Social …, 2018 - Elsevier
As a modern alternative to cash, check or credit cards, the interest in mobile payments is
growing in our society, from consumers to merchants. The present study develops a new …