In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …

Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …

Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …

Purpose This study aims to investigate the impact of both physical and personality-related
anthropomorphic features of an artificial intelligence service robot on the cognitive and …

This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …

Despite the widely recognized core position of the local community within tourism, a paucity
of research has considered how the quality of interaction between residents and tourists …

Purpose The purpose of this study is to explore the impact of the robot restaurant
servicescape and robot service competence (RSC) on customers' behavioral intentions and …

Abstract Service robots (SRs) are fast becoming the source of automated service delivery
processes and personalized frontline customer experiences in service firms. This study …

Robotic interaction quality and outcome quality in restaurants are crucial in engaging
customers and facilitating post-purchase behavior while few papers have examined their …

Purpose This paper aims to examine the effect of consumer inertia–a tendency to adhere to
prior purchase decisions despite the existence of preferable alternatives–on the …