While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

Consumers are increasingly expected to be active in managing their personal well-being.
Agency, meaning individuals' ability to reflect on their circumstances, effect change, and act …

Belonging to the realm of intelligent technologies, it is increasingly accepted that artificial
intelligence (AI) has evolved from being merely a development standpoint in computer …

Self-adjustment processes are crucial for ensuring service system viability in the light of
emerging adoption of digital technologies that shape value co-creation. This article offers a …

Purpose Preventative health services are keen to identify how to engage men and increase
their participation, thus improving health, well-being and life expectancy over time. Prior …

This article presents and illustrates a novel value-based well-being framework, derived from
service-dominant logic notions of the link between value and well-being. Based in a wide …

Purpose of the paper: Use of social network sites (SNSs) among the elderly is on the rise,
providing opportunities to facilitate their connections and restore social interaction. The …

Background: Mobile apps are rapidly becoming an essential tool for hospitals to be
competitive in a rapidly evolving healthcare market driven by patient expectations. The …

An increasing number of studies in service research focuses on human-robot interaction.
Only a few papers offer preliminary insights on the impact of such an interaction on actors' …

Background Nurses have been an eminent part of the healthcare force. Primarily focusing
on patient interactions with nurses as they are the main healthcare providers. They are also …