Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …

The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …

The main objective of this paper is to contribute to the existing research by studying the
models having linkages between service quality, customer satisfaction and customer loyalty …

Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

Customer preferences and behaviours are constantly changing, thus employee adaptation
to customer demands in service providing is essential in today's modern business. This …

Chatbots are increasingly finding their way into e-commerce and e-services, as their
implementation opens up promising opportunities to improve customer service. The present …

Purpose The purpose of this study was to examine the relationships between perceived
price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially …

The purpose of this study was to determine the effect of Quality of Service Quality of Service
Customer Satisfaction either simultaneously or partially on Cabang JNE Bandung. JNE is a …

This study aims at investigating the linkage between total quality management (TQM),
perceived service quality (PSQ), as well as their impact on the patient satisfaction (PS) and …

Purpose The purpose of this study is two-fold. First is to explore the role of some customer
personality traits in explaining customer satisfaction in mobile services. Second is to explore …