[HTML][HTML] Explainable Artificial Intelligence (XAI) from a user perspective: A synthesis of prior literature and problematizing avenues for future research
The rapid growth and use of artificial intelligence (AI)-based systems have raised concerns
regarding explainability. Recent studies have discussed the emerging demand for …
regarding explainability. Recent studies have discussed the emerging demand for …
Artificial intelligence and big data analytics for supply chain resilience: a systematic literature review
Abstract Artificial Intelligence (AI) and Big Data Analytics (BDA) have the potential to
significantly improve resilience of supply chains and to facilitate more effective management …
significantly improve resilience of supply chains and to facilitate more effective management …
[HTML][HTML] Artificial intelligence (AI) competencies for organizational performance: A B2B marketing capabilities perspective
Abstract The deployment of Artificial Intelligence (AI) has been accelerating in several fields
over the past few years, with much focus placed on its potential in Business-to-Business …
over the past few years, with much focus placed on its potential in Business-to-Business …
Stop ordering machine learning algorithms by their explainability! A user-centered investigation of performance and explainability
Abstract Machine learning algorithms enable advanced decision making in contemporary
intelligent systems. Research indicates that there is a tradeoff between their model …
intelligent systems. Research indicates that there is a tradeoff between their model …
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics
AK Kushwaha, P Kumar, AK Kar - Industrial Marketing Management, 2021 - Elsevier
Many B2B firms have widely accepted AI-based chatbots to provide human-like service
interaction at different customer touchpoints in recent years. One of the objectives behind …
interaction at different customer touchpoints in recent years. One of the objectives behind …
Applications of explainable artificial intelligence in finance—a systematic review of finance, information systems, and computer science literature
Digitalization and technologization affect numerous domains, promising advantages but
also entailing risks. Hence, when decision-makers in highly-regulated domains like Finance …
also entailing risks. Hence, when decision-makers in highly-regulated domains like Finance …
How to explain AI systems to end users: a systematic literature review and research agenda
S Laato, M Tiainen, AKM Najmul Islam… - Internet …, 2022 - emerald.com
Purpose Inscrutable machine learning (ML) models are part of increasingly many
information systems. Understanding how these models behave, and what their output is …
information systems. Understanding how these models behave, and what their output is …
[HTML][HTML] Organizational readiness to adopt artificial intelligence in the exhibition sector in Western Europe
This exploratory study explores perceptions of Artificial Intelligence (AI) and organizational
readiness to adopt AI, in the exhibition sector of the events industry. A theoretical framework …
readiness to adopt AI, in the exhibition sector of the events industry. A theoretical framework …
Artificial intelligence and machine learning
Within the last decade, the application of “artificial intelligence” and “machine learning” has
become popular across multiple disciplines, especially in information systems. The two …
become popular across multiple disciplines, especially in information systems. The two …
[HTML][HTML] The dynamics of AI capability and its influence on public value creation of AI within public administration
C van Noordt, L Tangi - Government Information Quarterly, 2023 - Elsevier
Artificial Intelligence (AI) technologies in public administration are gaining increasing
attention due to the potential benefits they can provide in improving governmental …
attention due to the potential benefits they can provide in improving governmental …