More than two decades of sensemaking research has brought thorough knowledge of how
people understand organisational phenomena and attach meaning to them. This stream of …

This paper analyzes the initial phases of a large-scale custom software effort, the Worm
Community System (WCS), a collaborative system designed for a geographically dispersed …

This paper represents a step toward a theory of knowledge reusability with emphasis on
knowledge management systems and repositories, often called organizational memory …

This paper explores the role of intermediaries in the development and appropriation of new
technologies. We focus on intermediaries that facilitate user innovation, and the linking of …

This paper examines the role of computer-aided systems (CAS) for enhancing
organizational learning in distributed environments. The basic research questions are: how …

This review reasserts field research's discovery epistemology. While it occupies a minority
position in the study of organization and management, discovery-oriented research practice …

This research examines a collaborative solution to a common problem, that of providing help
to distributed users. The Answer Garden 2 system provides a secondgeneration architecture …

Citizen users play important roles in the acceleration phase of energy transitions, during
which small-scale renewable energy technologies (S-RET) become taken up more widely …

We have considered the role of workplace studies from the CSCW literature which are
intended to inform system design and implementation. We present a critique of these …

Highlights•People do not only purchase and use products; they design, appropriate and
innovate.•Research on active users in different fields highlight different characteristics.•We …