This study aims to bridge a gap in the extant research by examining consumer behavior that
is unrelated to, but elicited by, service robots. The results of six studies showed that …

Robots are transforming organizations, with pundits forecasting that robots will increasingly
perform managerial tasks. One such key managerial task is the evaluation and delivery of …

Humanoid robots are often experienced as unnerving, a psychological phenomenon called
the “uncanny valley.” Past work reveals that humanlike robots are unnerving in part because …

A service robot is a physical entity integrated with information technology (IT) which can
autonomously provide customized services to people. While the use of robots is regarded as …

This paper examines the influence of mortality salience on preference for humanoid robot
service. Six studies confirm that consumers/tourists are reluctant to adopt humanoid (vs. non …

With artificial intelligence (AI) replacing humans at work, creative work is becoming
increasingly important for humans. Although AI may improve employees' innovation …

Though artificial intelligence (AI) recommendation is a hot topic in recent marketing
research, previous research has shown a convergent tendency for aversion to AI …

Organizations are increasingly augmenting employee jobs with intelligent machines.
Although this augmentation has a bright side, in terms of its ability to enhance employee …

The current research aims to answer the following question:“who will be held responsible for
harm involving an artificial intelligence (AI) system?” Drawing upon the literature on moral …

Communicating with customers through AI-based chatbots in customer service (AISC) has
become increasingly popular for many companies. However, in actual service encounters …