Purpose Technology acceptance, especially internet banking adoption, has become a vital
issue in the business world today. The potential of this technology is enormous. The purpose …

The aim of this qualitative study is to analyse the role of in-branch efforts of banks on
migrating customers from branch banking to digital banking in India. In-depth semi …

Purpose This study aims to understand the importance and challenges of adopting artificial
intelligence (AI) in the banking industry in Malaysia and examine the factors that are …

This study aims to investigate the factors influencing the adoption of digital banking by retail
banking customers. A theoretical model was developed based on an extended technology …

Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Internet banking adoption is one area that has received attention from scholars. The extant
studies have mainly used technology acceptance models and behavioural theories which …

This study reviews the relationship between customer perception factors and AI-enabled
customer experience in the Ecuadorian banking industry. The study employs a self …

Although numerous studies have investigated the determinants of users' acceptance of
online channels, little attention has been paid to the continuous usage of a direct bank. To …

The massive growth in digital devices and communication has spotlighted the wisdom of
doing financial transactions through online banking. In developing Asian economies, online …

Purpose The increasing innovation and urgent need of up-to-date and convenient
information systems have gained high importance in financial sector. Several banks have …