The emergences of Web 2.0 and cloud computing have contributed greatly to the
prevalence of electronic Word-of-Mouth (eWoM). Unlike most of the existing studies which …

Purpose The purpose of this study is to examine the influence of service quality on student's
satisfaction. Design/methodology/approach Using empirical research, the study identified …

Today's world is increasingly dependent on technology directly or indirectly. The rapid
technological advancement has impacted people to adopt the technology. As cryptocurrency …

Organizational politics and workplace victimization are social stressors with significant
implications on the wellbeing of employees. Applying Job Demand Resources framework …

Purpose This paper aims to identify the main themes shared in online reviews by airline
travellers, as well as which of these themes were linked with higher and lower value for …

In the era of big data, service quality evaluation using online reviews has become a popular
topic. However, very few studies focus simultaneously on service quality evaluation and …

Customer ratings and recommendations are not only important performance indicators for
businesses alone, but they act as an important source of information for potential …

This investigation aims to propose a hybrid three-stage Structural Equation Modeling (SEM)-
Artificial Neural Network (ANN)-Interpretive Structural Modeling (ISM) approach, together …

Mobile money is an attractive alternative that has boomed in recent times due to the
advancement in mobile and telecommunication technology. Although there are copious …

Purpose Big data is relevant to the supply chain, as it provides analytics tools for decision-
making and business intelligence. Supply Chain 4.0 and big data are necessary for …