Retaining users of mobile government services (MGS) is critical to the success of mobile
government. Drawing on Bagozzi's self-regulation framework, the current research …

Background: E-learning is increasingly becoming a preference in higher education
institutions worldwide; this is intended to assist educational institutions in achieving …

This study mines customer satisfaction (CS) segments using almost 270 thousand
responses from a CS survey which ran in 140 e-commerce stores of a European country. To …

The study investigates how service quality and perceived value influence the brand loyalty
of Lion Air customers in Denpasar City and how these relationships are mediated by …

The study explores a model for predicting airline loyalty using the antecedents indicated in
previous studies. Data was collected using a questionnaire distributed to 614 domestic air …

A large part of the Internet of Things (IoT)-based smart meters is considered a method to
achieve energy efficiency, sustainable development, and the potential of improving the …

In this fast changing digital era, smartphones users tend to change their smartphones
regularly. Therefore, retaining existing consumers has been a challenging task for …

In today's highly competitive airline market, maintaining long-lasting client relationships
becomes the key factor to business success. Hence, the focus of this study is to identify the …

Our research attempts to track the role of coolness factors (ie, attractiveness, subculture, and
uniqueness) on user satisfaction and loyalty with respect to technological products. For this …

Purpose Drawing on COR theory, the purpose of this paper is to contribute to the scarce
literature of work-family interference, workplace incivility, gender and psychological distress …