The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

Sažetak While rail-based public transport is clearly a more advanced and preferable
alternative to driving and a way of overcoming traffic congestion and pollution problems, the …

In order to effectively manage transportation systems, and improve the attractiveness of
public transport, public authorities, policymakers and researchers need a better …

Supplying public transport systems with high levels of service quality is fundamental for
retaining users and attracting new ones. Policies that improve transit service quality will …

Knowing passengers' behavioural intentions to use transit service can be a useful support
for transit managers and marketers who can define the most convenient strategies to satisfy …

Understanding the motivators of travel satisfaction is essential for designing attractive public
transport systems. This study investigates the key drivers of satisfaction with public transport …

Abstract Service provider administrators need to identify which perceived service quality
(PSQ) elements are more relevant for users. By doing this, specific tactical and operational …

This paper provides a hierarchical customer satisfaction framework to measure rail transit
lines' performances in Istanbul. The problems related to rail transit line systems are …

A transit service quality study based on cluster analysis was performed to extract detailed
customer profiles sharing similar appraisals concerning the service. This approach made it …

This paper investigates the relationship between perceived service quality, customer
satisfaction, and behavioral intentions for Metro of Seville, Spain, a metropolitan, partially …