Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

One of the fastest growing areas within psychology is the field of emotion regulation.
However, enthusiasm for this topic continues to outstrip conceptual clarity, and there …

Explains what happened to music—for both artists and fans—when music went online.
Playing to the Crowd explores and explains how the rise of digital communication platforms …

This literature review was conducted to investigate the association between emotional labor
and burnout and to explore the role of personality in this relationship. The results of this …

The emotions that human beings experience play a fundamental role in all social
phenomena. As a result, sociology needs to incorporate the analysis of affective structures …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Emotions are an elemental part of life-they imbue our existence with meaning and purpose,
and influence how we engage with the world around us. But we do not just feel our own …

Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”)
can be beneficial for employees, organizations, and customers. Meta‐analytical summaries …

Scholars have studied emotions and affect in organizational settings for over twenty years,
providing numerous insights into how organizations and the people who work in them …

Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …