An electronic commerce marketing channel is fully mediated by information technology,
stripping away much of a product's physical informational cues, and creating information …

As the distribution of the video over the Internet becomes main-stream and its consumption
moves from the computer to the TV screen, user expectation for high quality is constantly …

Affect is a critical factor in human decisions and behaviors within many social contexts. In the
information and communication technology (ICT) context, a growing number of studies …

The development of electronic commerce has been constrained by the inability of online
consumers to feel, touch, and sample products through Web interfaces, as they are able to …

Emotion can influence important user behaviors, including purchasing decisions, technology
use, and customer loyalty. The ability to easily assess users' emotion during live system use …

Many on-line stores have little emotional or social appeal and lack human warmth. For some
products, such as apparel, increasing a firm's social presence through socially rich …

An important area of information systems (IS) research has been the identification of the
individual-level beliefs that enable technology acceptance such as the usefulness, reliability …

Over the years, the web has evolved from simple text content from one server to a complex
ecosystem with different types of content from servers spread across several administrative …

Research has shown that employing social cues (eg, name, human-like avatar) in chatbot
design enhances users' social presence perceptions and their chatbot usage intentions …

Abstract Information system designers must consider the influence of users' intrinsic
motivations, in addition to commonly studied extrinsic motivations, to ensure that users will …