What influences satisfaction and loyalty in public transport? A review of the literature
Public transport ridership retention is a challenge for many cities. To develop
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
comprehensive strategies aimed at retaining riders, it is necessary to understand the …
Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam–A PLS-SEM …
Previous studies have explored the effect of public transport (PT) passengers' service quality
perceptions, personal safety perceptions on loyalty intention. However, they have not yet …
perceptions, personal safety perceptions on loyalty intention. However, they have not yet …
Recommend or not? The influence of emotions on passengers' intention of airline recommendation during COVID-19
Due to the COVID-19 pandemic, the airline industry has undoubtedly suffered serious
losses. Investigation of passenger's intention to recommend an airline is urgently needed for …
losses. Investigation of passenger's intention to recommend an airline is urgently needed for …
Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit
D Van Lierop, A El-Geneidy - Research in Transportation Economics, 2016 - Elsevier
The relationship between customer satisfaction and loyalty has recently received
international attention as transit agencies aim to identify ways to increase ridership …
international attention as transit agencies aim to identify ways to increase ridership …
Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland
This paper provides a detailed examination of a quality of service indicator utilised by the
Scottish Government to assess the opinions of passengers towards bus transport. The …
Scottish Government to assess the opinions of passengers towards bus transport. The …
Using the sustainable modified TAM and TPB to analyze the effects of perceived green value on loyalty to a public bike system
SY Chen - Transportation Research Part A: Policy and Practice, 2016 - Elsevier
This article explores the effects of perceived green value, perceived green usefulness,
perceived pleasure to use, subjective norms and perceived behavioral control on green …
perceived pleasure to use, subjective norms and perceived behavioral control on green …
First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders
K Park, A Farb, S Chen - Transport policy, 2021 - Elsevier
Public transit authorities have enhanced the travel experience to promote ridership and
customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however …
customer loyalty. Previous studies about satisfaction and loyalty of transit riders, however …
Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers
Ride-sourcing services are increasingly popular since they were first introduced in the last
decade. Particularly in developing countries where public transport systems have received …
decade. Particularly in developing countries where public transport systems have received …
Weather, transport mode choices and emotional travel experiences
L Böcker, M Dijst, J Faber - Transportation Research Part A: Policy and …, 2016 - Elsevier
With climate change high on the political agenda, weather has emerged as an important
issue in travel behavioural research and urban planning. While various studies demonstrate …
issue in travel behavioural research and urban planning. While various studies demonstrate …
The journey experience of visually impaired people on public transport in London
The use of public transport is critical for Visually Impaired People (VIP) to be independent
and have access to out-of-home activities. Despite government policies promoting …
and have access to out-of-home activities. Despite government policies promoting …