Resistance to artificial intelligence in health care: literature review, conceptual framework, and research agenda

Y Yang, EWT Ngai, L Wang - Information & Management, 2024 - Elsevier
Resistance has historically been considered a salient obstacle to the implementation of
information systems, including healthcare information technology. However, artificial …

The paradox of technology: Negativity bias in consumer adoption of innovative technologies

DA Frank, P Chrysochou, P Mitkidis - Psychology & Marketing, 2023 - Wiley Online Library
Innovative technologies often feature inherently conflicting properties. This poses a
challenge for marketers because negative properties not only weigh heavily on consumers' …

[HTML][HTML] Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers

DA Frank, T Otterbring - Technological Forecasting and Social Change, 2023 - Elsevier
Intelligent machines are steadily replacing human workforce in retail and service. Although
customers' short-term responses toward service robots are well understood, little is known …

In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy

DA Frank, LF Jacobsen, HA Søndergaard… - … Technology & People, 2023 - emerald.com
Purpose Companies utilize increasingly capable Artificial Intelligence (AI) technologies to
deliver modern services across a range of consumer service industries. AI autonomy …

A shared journey: Experiential perspective and empirical evidence of virtual social robot ChatGPT's priori acceptance

A Abadie, S Chowdhury, SK Mangla - Technological Forecasting and Social …, 2024 - Elsevier
Due to recent technological advancements, social robots are becoming increasingly
prevalent in the consumer space. ChatGPT, a virtual social robot, has captured significant …

Speciesism and preference of human–artificial intelligence interaction: A study on medical artificial intelligence

W Huo, Z Zhang, J Qu, J Yan, S Yan… - International Journal of …, 2024 - Taylor & Francis
Artificial intelligence (AI) has revolutionized the medical industry in the decade. It is critical to
integrate human–computer interaction into daily clinic service and further increase the public …

More Unique, More Accepting? Integrating Sense of Uniqueness, Perceived Knowledge, and Perceived Empathy with Acceptance of Medical Artificial Intelligence

Z Cai, H He, W Huo, X Xu - International Journal of Human …, 2023 - Taylor & Francis
Artificial intelligence (AI) has had a profound impact on the medical industry. As the ultimate
consumers, patients' acceptance of medical AI plays an important role in realizing its …

[HTML][HTML] Service Quality and Residents' Preferences for Facilitated Self-Service Fundus Disease Screening: Cross-Sectional Study

S Lin, Y Ma, Y Jiang, W Li, Y Peng, T Yu, Y Xu… - Journal of Medical …, 2024 - jmir.org
Background Fundus photography is the most important examination in eye disease
screening. A facilitated self-service eye screening pattern based on the fully automatic …

Autonomy, Power and the Special Case of Scarcity: Consumer Adoption of Highly Autonomous Artificial Intelligence

DA Frank, T Otterbring - British Journal of Management, 2023 - Wiley Online Library
Unlike previous generations of artificial intelligence (AI), AI assistants today can
autonomously perform actions without human input or intervention. Several studies have …

Cash—Walk the line: Examining the impact of payment method on consumers' beer choices

T Otterbring, K Rolschau… - Journal of Sensory …, 2023 - Wiley Online Library
Previous research has revealed that consumers spend less (more) money when paying
through cash (credit card). This effect has been attributed to the pain of paying, which is …