Systems and methods for generating and maintaining internet user profile data

G Gottlieb, TG Lorimor - US Patent 9,646,095, 2017 - Google Patents
Abstract Systems and methods are provided for automatically generating and maintaining
user profile cookie sets. The user profile cookie sets may be used by a web crawler when …

Real-time conversational analytics facility

MC Dwyer, EA Strand, SR Wolf, F Salinas… - US Patent …, 2016 - Google Patents
Methods and systems are provided for receiving a communi cation, analyzing the
communication in real-time or near real-time using a computer-based communications …

Contact center agent coaching tool

MC Dwyer, EA Strand, SR Wolf, F Salinas… - US Patent …, 2020 - Google Patents
2019-06-18 Assigned to CALLMINER, INC. reassignment CALLMINER, INC. ASSIGNMENT
OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: XUE, SHAOYU …

Real-time compliance monitoring facility

MC Dwyer, EA Strand, SR Wolf, F Salinas… - US Patent …, 2019 - Google Patents
Disclosed herein is a system that provides analysis of language or acoustic characteristics of
a communication including a receiver and a computer-based communications analytics …

System and method of categorizing communications

MC Dwyer, EA Strand, SR Wolf, F Salinas… - US Patent …, 2020 - Google Patents
A system and method of categorizing communications involves evaluating one or more
portions of a communication. Systems include a language module structured to analyze the …

Communication channel customer journey

MC Dwyer, EA Strand, SR Wolf, F Salinas… - US Patent …, 2020 - Google Patents
2019-06-18 Assigned to CALLMINER, INC. reassignment CALLMINER, INC. ASSIGNMENT
OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: XUE, SHAOYU …

System and method for searching content using acoustic characteristics

MC Dwyer, EA Strand, SR Wolf, F Salinas… - US Patent …, 2021 - Google Patents
Content, such as communications, can be searched by their acoustic characteristics, among
others. A method may include analyzing a plurality of content for at least one of a language …

Systems and methods for blocking of web-based advertisements

G Gottlieb, TG Lorimor - US Patent 8,745,753, 2014 - Google Patents
Systems and methods are provided for blocking undesired advertisements from appearing
on published internet web pageS. An advertisement discovery and blocking system may …

Selecting content based on entities present in search results

A Collins, AT Wansley - US Patent 9,436,946, 2016 - Google Patents
BACKGROUND This specification relates to information presentation. The Internet provides
access to a wide variety of resources. For example, video and/or audio files, as well as web …

Systems and methods for discovery and tracking of web-based advertisements

G Gottlieb, TG Lorimor - US Patent 9,767,480, 2017 - Google Patents
Systems and methods are provided for discovering adver tisements on publisher web pages
and for identifying place ment pathways by which discovered advertisements have been …