Qualitative Study on Business Process Outsourcing Remote Work Model
R Crawley - 2022 - search.proquest.com
The purpose of this qualitative case study was to identify whether a remote business model
within a Business Process Outsource (BPO) organization had an impact on employees …
within a Business Process Outsource (BPO) organization had an impact on employees …
How Call Center Workers Experience Their Low Exchange Relationships: A Qualitative Study
BM Parker - 2020 - search.proquest.com
The call center industry has over 2.7 million customer service representatives (CSR), is
expected to grow 5% by 2026, and has an average turnover rate of 40%. Labor …
expected to grow 5% by 2026, and has an average turnover rate of 40%. Labor …
[PDF][PDF] Validation of Call Center Assumptions and Prediction of a Single-Skill Call Center Performance Measures via Machine Learning Approach
EI Yuce, E Ferrante, D Dobler, S Li - 2020 - vu-business-analytics.github.io
This thesis is written to obtain the degree of MSc. Business Analytics from Vrije Universiteit
Amsterdam. Master Business Analytics is a two-year program consisting 6 months internship …
Amsterdam. Master Business Analytics is a two-year program consisting 6 months internship …
Simulační model zákaznického centra
S Ozgun - 2019 - dspace.cvut.cz
The complexity of the recent customer centers makes the usage of the simulation models for
a performance measurement a potential solution. The service quality of a customer center is …
a performance measurement a potential solution. The service quality of a customer center is …