The combination between online social networks (OSN) and decision processes provides a
favorable social data analysis paradigm for efficient decision support and business …

This paper explores the use of social network analysis (SNA) on airlines' online social
networks (OSNs) to extract valuable information for decision support, by analyzing …

We are now part of a networked society, characterized by the intensive use and dependence
of information systems that deals with communication and information, to support decision …

In this study, we focused on analyzing customer-generated data on Facebook to explore
how textual content on a social web can provide valuable information for decision support …

Data collected from online social networks offers new possibilities for supporting
organizations' daily activities. It is also common knowledge that the opinion exchange in …

The growing importance of decision-making within web context requires defining and
implementing efficient mechanisms to support its activities. The social networks, seen as …

Social media and the huge amount of user-generated content offer new possibilities for
decision-making in companies, as more data can be acquired easily without extra cost …

As redes sociais online (RSO) possibilitam, sem inquirir ninguém, recolher informação das
opiniões e experiências de um vasto conjunto de pessoas. Dado que a comunicação e a …