Recent studies suggest that influence of contextual conditions and cooperative
arrangements on interlocal cooperation should be best understood as part of configurations …

Involving users in innovating public services is an increasingly common, but challenging
practice, as users often have different viewpoints on their own role in the process …

Airline food waste is a critical issue which is affected by passenger behaviour. In parallel
with the unexpected advent of COVID-19, passengers have exhibited changes in eating …

Recent large-scale societal disruptions, from the COVID-19 pandemic to intensifying
wildfires and weather events, reveal the importance of transforming governance systems so …

This article investigates whether citizens' satisfaction with public service is related to citizen–
state encounters, and how voice behaviour shapes this relationship. We provide empirical …

Although co-design is extensively used in education, organizational, and healthcare design,
it has rarely been used in public transportation decision-making. Typically, transport service …

Innovation through collaboration has been increasingly adopted to tackle complex social
issues. As a result, the development of public sector innovations is to a lesser degree an 'in …

Despite increasing attention to street-level policy entrepreneurship, it remains unclear what
strategies street-level bureaucrats employ during implementation or how their strategies …

Responsible governments across the world are constantly searching for new ways to create
innovative services in the face of diverse and complex societal challenges and wicked …

Governments around the world are under pressure to do more with less. Dispelling the
conventional wisdom that government is the enemy of innovation, this book argues that the …