As the global population grows, and urbanization becomes more prevalent, cities often
struggle to provide convenient, secure, and sustainable lifestyles due to the lack of …

Digital technologies have dramatically changed business practices and consumer buying
behavior. This study integrates artificial intelligence technology, consumer engagement on …

Background With the rapid development of “Internet+ medicine” and the impact of the COVID-
19 epidemic, online health communities have become an important way for patients to seek …

To manage the trade-offs between exploration and exploitation, customer service
organizations typically choose a specific ambidexterity mode, such as structural separation …

An increasing number of hotels and restaurants are using service robots as front-line
employees, yet the lack of consumer trust in service robots affects the service experience. To …

Machine learning (ML) is reshaping customer service, tackling the growing complexity and
volume of customer requests. This article investigates the effects of ML on perceived service …

The adoption and implementation of Conversational AI applications such as AI chatbots in
the workplace is rapidly growing. The success of integrating AI chatbots into organisations …

This research aimed to discover the determinants of marketplace customer service chatbot
continuous intention to use in Indonesia based on Chatbot Quality, Technology Anxiety, and …

Tüketiciler son yıllarda ürün ve hizmet satın alma işlemlerinin çoğunu internet üzerinden
çevrimiçi alışveriş sitelerini kullanarak yapmaktadır. Bu sitelerin kullanıcı dostu olması ve …

Purpose Enterprises build online product community to expect users to contribute: opinion
sharing (content contribution) and product consumption (product contribution). Previous …