Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

The investigation of users' satisfactions and intentions in using the services provided by
commercial banks needs to be focused on internet banking, since this is the widely used …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Purpose In this study, we have collected the response from 200 private university lecturers in
Kurdistan Region of Iraq. In order to test the hypotheses, we have proposed structural …

Mobile banking is a service provided by a bank that allows full remote control of customers'
financial data and transactions with a variety of options to serve their needs. With m-banking …

Mobile banking is one of the most promising technologies that has emerged in recent years
and could prove to have considerable value to both banks and customers. Thus, this study …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

The purpose of this study is to investigate the behavioral intention to adopt internet banking
(IB) by individuals under the influence of user espoused cultural values in Fiji. A conceptual …

The purpose of this study is to analyze the impact of online service quality of e-commerce
websites on customer satisfaction and purchase intention. The study identifies the …

Despite the potential benefits that online banking offers consumers, it has low adoption rate.
We systematically review online banking adoption literature to propose two research models …