Purpose The purpose of this study is to examine the components of the utilitarian and
hedonistic dimensions of the quality of mobile banking services, their impact on customer …

Purpose The purpose of this paper is to identify factors that affect continuance intention
towards internet banking usage using the institutional trust theory. Design/methodology …

The development of information technology and mobile device functions have increased the
number of online shopping applications, which has increased the competition to attract …

This study empirically tested the relationship between service quality, customer satisfaction,
and behavioral intentions in pay television (pay TV) industry and examined the moderating …

A meta-analysis involving 42 articles was performed to study the existence of potential
contextual moderators of the relationship between information quality (IQ) and consumer …

Purpose–This study aims to determine the effects of service quality dimensions on customer
satisfaction in Pakistan by using the SERVQUAL model. Design/methodology/approach–A …

Purpose–The purpose of this paper is to analyse customer service effects in creating
satisfaction and loyalty. The other antecedents of satisfaction and loyalty such as perceived …

While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

Purpose The purpose of this paper is to examine the dimensions of service quality
(SERVQUAL) from the perspective of the customers and its relationships with perceived …

This research aims to measure the service quality of e-banking through e-customer
satisfaction & e-customer loyalty in the Islamic e-banking sector of Pakistan. For this …