The role of online retailing is increasing with each passing day for any business and
therefore offering value to the customer which in turn also yield benefit to the retailer and …

Purpose–The purpose of this study was to test how customers' personality traits affect the
importance of service quality in triggering customer loyalty. Design/methodology/approach …

Perceived service quality and satisfaction of self-service technology: The case of automated
teller machines | Emerald Insight Books and journals Case studies Expert Briefings Open …

Purpose–The purpose of this study is to investigate the relationships between e-quality, e-
satisfaction and e-loyalty and test how these relationships vary across different levels of …

Bankacılık sektöründe hizmet kalitesinin değerlendirilmesi bu sektör için önemli bir konudur.
Bu nedenle bankalarda müşteri memnuniyetine katkı yapan faktörlerin belirlenmesi …

Purpose The purpose of this paper is to understand the relationship between service quality,
customer satisfaction and the loyalty of car owners. The aim is to understand the relative …

This study aims at investigating the relationship between internal marketing and service
quality to customers' satisfaction in Jordan commercial banks, through answering the …

Purpose–The purpose of this paper is to present the results of a survey that aimed to
analyse the state of organisational and operative evolution of the functions and activities …

The purpose of the study is to identify the perceptions of Internet banking (IB) users in Tamil
Nadu using technology acceptance model (TAM) by incorporating service quality as external …

This paper contributes to the service quality literature by applying the service performance
(SERVPERF) model in an under-researched Zambian universities context. Therefore, it …