In Bangladesh, the usage and application of internet or online banking is booming in
banking sector since the last decade. Still, several banking customers, who are still reluctant …

Penelitian ini bertujuan memberikan kontribusi yang signifikan terhadap literatur pemasaran
perbankan dan menjelaskan bagaimana dimensi e-service quality dan e-trust digunakan …

This study examines the perceptions of Internet banking (IB) users in Kerala using
technology acceptance model (TAM) by incorporating service quality as external variable …

The Promotion of online banking technology enabled the banks to enhance its operations
with cost cutting effectively and efficiently in order to handle daily banking affairs via online …

While extant research has examined the effects of service recovery on customer attitude and
behavior, little is known about whether customers react differently to the same recovery …

Purpose The purpose of this paper is to investigate the prerequisites of customer online
experience and its outcomes in banks. Brand congruity is an important mediating variable in …

The purpose of this paper is to evaluate the customer satisfaction of the banks sector in
Libya, based on customer perception regarding service quality. This is an empirical study …

Purpose This paper aims to investigate customer attitude towards the use of emerging social
media platforms (SMPs) for promotional activities by United Arab Emirates (UAE)-based …

m-Banking is developed to support the clients in using various banking services, by using
their mobile phones, thus allowing them to overcome the barriers in terms of time and …

This paper identifies the dimensions of internet banking service quality and the influence on
customer satisfaction. The research is based on a theoretical model which consists of five …