This study employs the fundamental concept of the American Customer Satisfaction Index
(ACSI) model to explore the factors influencing passengers' satisfaction with monorail …

This research was conducted by researching the gap between the relationship between e-
service quality and customer satisfaction and its effect on repurchase interest. The study was …

The purpose of this study is to examine the impact of electronic banking service quality (SQ)
on customer satisfaction (CS) and customer loyalty (CL). It also sought to compare …

The phase of the entire banking industry is rapidly changing in the 21st century. A focus-shift
from traditional banking to new service delivery channels is paramount among many banks …

This study aimed to identify and analyze factors affecting customers' adoption of E-Banking
services in Jordan. The study sample was 450 E-banking services users, who have been …

Internet banking (IB) has become a new advancement for the banking consumers and its
adoption has become a significant measure of success, which needs to be analyzed …

Purpose–The purpose of this paper is to explore the possible usefulness of a combined
multi‐attribute and Kano model in analysing how service quality is perceived by mass …

This research integrates perceived trust, perceived security, perceived privacy, and
switching cost into the TAM in order to explain the relationship between customer …

E-Service has become of great importance to both companies and researchers alike during
the last decade. So, E-Service helping the banks in building a good relation-ship with their …

Islamic banking has developed a widely growing industry in previous decades (Wajdi
Dusuki & Irwani Abdullah, 2007). In Islamic as well as non-Islamic states, Islamic banking …