Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation

SG Ayinaddis, BA Taye, BG Yirsaw - Journal of Innovation and …, 2023 - Springer
In this ever-growing competitive banking industry, understanding the effect of electronic
banking service quality on customers' satisfaction and loyalty is the secret to being …

Mobile banking adoption: decomposed theory of planned behavior with perceived trust

H Jouda, A Abu Jarad, T Obaid… - The 1st International …, 2020 - papers.ssrn.com
For financial institutions, mobile banking has represented a breakthrough in terms of remote
banking services. However, many customers remain uncertain due to its security. This study …

MOTIVES OF CUSTOMER'S E-LOYALTY TOWARDS E-BANKING SERVICES: A STUDY IN PAKISTAN

NS Hafiza, M Manzoor, K Fatima… - PalArch's Journal of …, 2022 - archives.palarch.nl
Purpose:-This study examines the “motives of customers” show E-loyalty in the direction of e-
banking facilities in Pakistan”. It also investigates the mediating part of E-satisfaction, and E …

The drivers of E-banking entrepreneurship: an empirical study

KS Al-Omoush, MK Al Attar, IH Saleh… - International Journal of …, 2020 - emerald.com
Purpose The purpose of this paper is to investigate the drivers of e-banking
entrepreneurship. The impact of e-banking entrepreneurship on banks' performance in the …

[HTML][HTML] A study of the effects of online banking quality gaps on customers' perception in Saudi Arabia

EH Abualsauod, AM Othman - Journal of King Saud University-Engineering …, 2020 - Elsevier
Recent advancements in technology during the last decade has had an essential impact on
the banking industry, and the recent rapid growth and expansion of online banking in Saudi …

Experiencia del cliente, confianza y lealtad de los millennials en el sector bancario de la ciudad de Cuenca-Ecuador

AP Vallejo-Bojorque… - RETOS. Revista de …, 2021 - scielo.senescyt.gob.ec
El objetivo de esta investigación fue explicar el efecto de la experiencia del cliente bancario
sobre la confianza y el efecto de esta última sobre la lealtad del cliente, logrando así …

Impact of the digital economy on the banking sector

O Litvishko, K Beketova, B Akimova… - E3S Web of …, 2020 - e3s-conferences.org
In the article innovations in banking and foreign experience of digitalization studies. Catalyst
of banking activity main factors of development of banking innovations considered as. The …

[PDF][PDF] Improving Service quality of smart banking using quality management methods in UAE

FA Alhosani, MU Tariq - International Journal of Mechanical …, 2020 - researchgate.net
The banking service has evolved with advancements in the field of technology. Many Banks
work very hard to provide all services that customers need through different applications. All …

[PDF][PDF] Impact of privacy and security on e-banking loyalty: mediating role of customer satisfaction and moderation of reliability

M Afroze, G Abid, S Rehman, NS Elahi - Journal of ISOSS, 2021 - researchgate.net
The objective of the mediated moderation study is to investigate the impact of privacy and
security on e-banking loyalty. Furthermore, it also explores the mediating role of customer …

Examining the roles of perceived quality and customer satisfaction as predictors of customer loyalty in the Indian e-banking context

RR Prasadh - Journal of management research, 2018 - indianjournals.com
Cultivating customer loyalty is a challenging task for businesses in the virtual world, such as
those in e-banking. Customers' perceived quality and their satisfaction have been …