Technology development particularly in the area of mobile computing revolutionize the way
business is done and the way people conduct their daily activities. However, users' …

This paper is aims to explain the risks of modern electronic financial and banking services.
These services include as credit and debit cards in addition to internet and mobile banking …

In this ever-growing competitive banking industry, understanding the effect of electronic
banking service quality on customers' satisfaction and loyalty is the secret to being …

The acceleration of technology has changed the conventional banking service model to be
electronic/digital based in the form of internet banking and mobile banking. The use of …

For financial institutions mobile banking has represented a breakthrough in terms of remote
banking services. However, many customers remain uncertain due to its security. This study …

In the world of banking, the development of IT has a huge effect on development of more
flexible payments methods and more user-friendly banking services. Recently, modern …

Cybercrime threatens the global financial economy, costing hundreds of billions of dollars
per year. Cyberlaundering is an evolving threat to banks because criminals can move …

Research has shown that ATMs provide an extremely useful service to customers but the
machine is characterized by several service quality inadequacies, and at times it can be very …

Apstrakt: Primena marketinga u bankarstvu datira iz 50-tih godina XX veka i od tada se
njegova uloga neprestano menja. Svoju savremenu funkciju sinteze postupaka analize …

The evolution of internet banking has altered the nature of personal-customer banking
relationships and has enabled electronic channels to perform many banking functions that …