Service innovation is one means of gaining an advantage in a highly competitive
environment. In addition, service delivery has played a key role in interactions with …

Few academic studies have investigated how information technology (IT) capability and
service process innovation can create performance gains for firms through customer service …

We give a model of intensional Martin-Lof type theory based on groupoids and fibrations of
groupoids in which identity types may contain two distinct elements which are not even …

There have been several efforts to provide service-aware technologies in the networks, such
as the service-oriented architecture and service delivery platform. These technologies were …

The multimedia communication is rapidly converging towards Voice over Internet-commonly
known as Voice over Internet Protocol (VoIP). Session Initiation Protocol (SIP) is the …

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges
and design aspects from a user's perspective. Qualitatively he incorporated user experience …

With the rapid evolution of multimedia communications, engineers and other professionals
are generally forced to hoard a plethora of different texts and journals to maintain a solid …

Network security management and information risk control bring challenges to the existing
networks. Traditional network architectures are ill-suited to meet the requirements of today's …

Legacy networks, both fixed and mobile, which were originally designed for voice
communications, are progressively migrating to new infrastructures that promise to …

As the next generation networks promise network convergence with services for both static
and mobile networks, the research focus is converging towards standardizing a common …