The tourism and hospitality industries have widely adopted information technology (IT) to
reduce costs, enhance operational efficiency, and most importantly to improve service …

Recent advances in the field of technology have led to the emergence of innovative
technological smart solutions providing unprecedented opportunities for application in the …

Although leader-member exchange (LMX) was identified in the literature nearly 40 years
ago, a comprehensive empirical examination of its antecedents and consequences has not …

The notion of creating rich and memorable experiences for consumers constitutes a
prevalent concept in the tourism industry. With the proliferation of destination choices and …

Experiences constitute the essence of the tourism industry. While the literature has
recognized the recent impact of technology on experiences, its empirical exploration …

Social media is fundamentally changing the way travellers and tourists search, find, read
and trust, as well as collaboratively produce information about tourism suppliers and tourism …

Now in its third edition, the best-selling text, Marketing in Travel and Tourism, explains the
principles and practice of marketing as they are increasingly being applied in the global …

This work explores how Italian regional Destination Management Organisations (DMOs)
strategically employ Facebook to promote and market their destinations, and improves on …

This chapter examines how information and communication technologies play an important
role in each of the five stages of the buyers' decision making process, and that eTourism is in …

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