[HTML][HTML] Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective.

G Agag, YM Shehawy, A Almoraish, R Eid… - Journal of Retailing and …, 2024 - Elsevier
Shifting towards a more data-driven culture is a key antecedent of business success in
today's digital era. Previous research has paid attention to exploring the influence of …

Why do consumers prefer a hometown geographical indication brand? Exploring the role of consumer identification with the brand and psychological ownership

G Zhang, CL Wang, J Liu, L Zhou - International Journal of …, 2023 - Wiley Online Library
This research investigates the consumer purchase intention of products with geographic
indications (GIs) based on a sample of 351 valid responses in three representative regions …

[HTML][HTML] Exploring social media affordance in relationship marketing practices in SMEs

G Sedalo, H Boateng, JP Kosiba - Digital Business, 2022 - Elsevier
Studies on social media use and effectiveness in large firms abound in the literature.
However, social media usage for relationship marketing in small and medium enterprises is …

Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches

RA Rather, M Raisinghani, D Gligor, SH Parrey… - Journal of Retailing and …, 2023 - Elsevier
Although various studies have addressed customer citizenship behaviors and customer
brand engagement, the effect of tourists' pandemic-related destination brand reputation …

Effect of social media agility on performance of small and medium enterprises: moderating roles of firm size and environmental dynamism

W Onngam, P Charoensukmongkol - Journal of Entrepreneurship in …, 2023 - emerald.com
Purpose Despite the increasing numbers of research studies about social media business,
the concept of social media agility is still an emerging topic that has been understudied …

How digitalized interactive platforms create new value for customers by integrating B2B and B2C models? An empirical study in China

J He, S Zhang - Journal of Business Research, 2022 - Elsevier
The traditional B2B model can't meet the firm's marketing and customer relationship
management demands in the digital environment, and B2B and B2C separately is …

How social media self-efficacy and social anxiety affect customer purchasing from agile brands on social media

S Bozkurt, D Gligor, J Locander… - Journal of Research in …, 2023 - emerald.com
Purpose This study aims to contribute to the social media agility literature by examining the
impact of perceived social media agility on customer purchases. More specifically, this study …

Boost your email marketing campaign! Emojis as visual stimuli to influence customer engagement

ES Valenzuela-Gálvez, A Garrido-Morgado… - Journal of research in …, 2022 - emerald.com
Purpose In an effort to evaluate if and how emojis might boost customer engagement in
email marketing, the current research aims to analyzes emojis' effects and investigates how …

Effects of social media usage on exploratory innovation, exploitative innovation and organizational agility: the moderating role of learning goal orientation

K Zhang, H Liu, Y Li, X Wu - Internet Research, 2024 - emerald.com
Purpose The purpose of this study is to examine the underlying mechanisms of exploitative
innovation and exploratory innovation between social media usage and organizational …

Luxury brands join hands: building interactive alliances on social media

L Zhang, H Zhao, B Cude - Journal of Research in Interactive …, 2021 - emerald.com
Purpose This study, which is based on the extended hierarchy of effects (HOE) model, aims
to examine whether social media interactions with one or more luxury brands can affect …