Ethnographic studies of CSCW have often seemed to involve the investigation of relatively
large-scale and highly specific systems, consequently ignoring the small office within which …

This paper analyses two fundamental assumptions associated with the analysis and design
of information systems::(1) the assumed organizational role of information systems, and (2) …

In this introductory chapter I set the stage for the remaining chapters by discussing factors
that influence the choice of qualitative methods for information systems research. In doing …

Voice loops, an auditory groupware technology, are essential coordination support tools for
experienced practitioners in domains such as air traffic management, aircraft carrier …

This paper introduces and describes someconcepts basic to a
phenomenologicalunderstanding of human perception that isderived from the …

Over a number of years, we have been involved in investigations into using workplace
observation to inform requirements for complex systems. This paper discusses how our work …

This paper describes our exploration of a design space for an augmented reality prototype.
We began by observing air traffic controllers and their interactions with paper flight strips. We …

Patterns of Cooperative Interaction are regularities in the organisation of work, activity, and
interaction among participants, and with, through, and around artifacts. These patterns are …

Given the increase in the number of interpretive research articles being published in IS
today, we believe it is timely to develop and explain a classification scheme of the literature …

This paper discusses an evaluation of the MEAD prototype, a multi-user interface generator
tool particularly for use in the context of Air Traffic Control (ATC). The procedures we …