This bibliometric review examines the research state of artificial intelligence (AI) and
machine learning (ML) applications in the BFSI (Banking, Financial Services and Insurance) …

Augmented reality (AR) is gaining acceptance in the electronic retailing (e-tailing) industry
as it enhances the online shopping experience by offering immersive product information …

With artificial intelligence entering all spheres of technology, it has also prompted financial
businesses to enter into Intelligent Financial Technologies (FinTech). Chatbots and virtual …

The application of artificial intelligence is considered essential to adapt to a new cycle of
industrial transformation and technological advancements in many fields and industries. The …

By 2030, the global chatbot market in the fintech industry is expected to reach 6.83 billion
USD (Vailshery), and while using chatbots, consumers might be unable to tell whether they …

Background Artificial intelligence (AI) technologies have been incorporated into marketing
where big data has been used to develop hyper-personalized profiles of customers (Payne …

Peran Responsiveness Chatbot Artificial Intelligence Dalam Membentuk Customer Satisfaction
Page 1 Jurnal Manajemen dan Bisnis Sriwijaya Vol.20 (3), 2022 Jurnal Manajemen dan Bisnis …

With the increasing integration of chatbots in various customer service contexts,
understanding factors that influence user interactions is of paramount importance. While …

Chatbots that request user data are proliferating in the retail industry. There are studies
showing that increase in perceived privacy risks can decrease their adoption rate. In this …

Since the introduction of OpenAI's ChatGPT‐3 in late 2022, conversational chatbots have
gained significant popularity. These chatbots are designed to offer a user‐friendly interface …